Please read these Terms of Service ("Terms") carefully before using GrindLeader ("the Service"), operated by GrindLeader LLC ("Company," "we," "us," or "our"). By creating an account or clicking "I agree," you ("Subscriber") agree to be bound by these Terms.
GrindLeader is a cloud-based customer relationship management (CRM) platform designed for field service businesses. Features vary by subscription tier (GRIND and PRO) as described on our pricing page.
We reserve the right to modify, add, or remove features at any time. We will provide reasonable notice of material changes.
You must be at least 18 years old and legally authorized to enter into contracts in your jurisdiction. By accepting these Terms, you represent that you meet these requirements.
GrindLeader is offered on a monthly subscription basis. Current pricing:
Pricing is subject to change with 30 days' written notice.
Subscriptions are billed monthly in advance via Stripe. Your subscription renews automatically on the same day each month until cancelled.
We may offer free trial or beta access periods. At the end of any trial period, you will be charged at the applicable subscription rate unless you cancel before the trial ends.
All subscription fees are non-refundable. If you cancel mid-cycle, your access continues through the end of the paid period. We do not issue partial-month refunds.
If a payment fails, we will notify you and attempt to retry. After 7 days of non-payment, your account may be suspended. After 30 days, your account and data may be permanently deleted.
You own all data you input into GrindLeader, including your customer records, job history, invoices, and files ("Your Data"). We claim no ownership over Your Data.
You grant us a limited license to store, process, and display Your Data solely to provide the Service to you.
You may export your data at any time while your account is active. We are not responsible for data export after account termination.
You are solely responsible for the accuracy, legality, and appropriateness of Your Data, including ensuring you have proper consent to store your customers' personal information.
You agree not to use GrindLeader to:
We reserve the right to suspend or terminate accounts that violate these terms without refund.
When using SMS features, you agree to:
You are solely responsible for compliance with messaging laws. We are not liable for TCPA violations or carrier penalties arising from your use of SMS features.
GrindLeader integrates with third-party services including Stripe (payments), Google (authentication), Twilio (SMS), and Cloudflare (infrastructure). Your use of these services is subject to their respective terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services.
| Service | Purpose |
|---|---|
| Stripe | Payment processing |
| Authentication | |
| Twilio | SMS messaging |
| Cloudflare | Hosting, storage, CDN |
| Resend | Transactional email |
We target 99.5% monthly uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Support is provided via email. We aim to respond to all inquiries within 2 business days.
GrindLeader, its software, design, and content (excluding Your Data) are owned by GrindLeader LLC and protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.
We will not disclose your business information or Your Data to third parties except as required to operate the Service, comply with law, or as described in our Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GrindLeader LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
We may suspend or terminate your account immediately if you violate these Terms, fail to pay, or if we determine your use poses a risk to the Service or other users.
Upon termination, your access to the Service ceases. We will retain Your Data for 30 days after termination, during which you may request an export. After 30 days, Your Data will be permanently deleted.
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Oklahoma. You waive any objection to jurisdiction or venue in those courts.
We may update these Terms at any time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.